Refund & Return Policy

1. General Policy

Medilona Healthcare values customer trust and the supplied company policy provides a 7-day return and refund period from the date of delivery, subject to the eligibility conditions below.

2. Eligibility for Return

A product is eligible for return if:

• It is returned within 7 calendar days of delivery.
• The product is unused, unopened, and in its original packaging.
• The invoice or proof of purchase is provided.

Returns are not accepted for:

• Products that have been opened, used, or tampered with.
• Products returned without original packaging and invoice.
• Items purchased under special discounts, clearance, or promotional offers, where the applicable offer terms make them non-returnable.

3. Process for Return

• Contact us at medilonahealthcare@gmail.com or call +91 9708423890 within 7 days of receiving the product.
• Provide order details, invoice number, and reason for return.
• After approval, return the product to the company address communicated by the team.

Siya Piya Niwas, Singh Colony, Near Roushan Co-Operative, Transport Nagar Kumhrar, Sampatchak, Patna (Bihar) – 800026

Customers will bear return shipping costs unless the delivered product is defective, damaged, or incorrect, as stated in the supplied policy.

4. Refund Process

• After receiving and inspecting the returned product, the company will communicate whether the refund is approved or rejected.
• If approved, the supplied policy states that the refund will be processed within 7–10 business days to the original payment method.
• If rejected because return conditions are not met, the company may return the item to the customer.

5. Replacement Policy

The supplied policy states that damaged, defective, or incorrect products may qualify for a free replacement. Such issues should be reported within 48 hours of delivery with supporting photographs.

6. Non-Refundable Items

• Used or opened healthcare products
• Items purchased during campaigns where the offer terms specify non-returnability
• Gift cards, free samples, or bonus items

7. Contact Us

Phone: +91 9708423890
Email: medilonahealthcare@gmail.com
Website: https://medilonahealthcare.com